Why are new games missing from my account?
If you already have a Glory League account but your recent games aren’t appearing, it’s usually due to one of the reasons below.
Before troubleshooting
If your game was played within the last 24 hours, it may still be uploading and processing.
1. You registered with a different email address
Your game videos are sent to the email used when registering through your competition platform (such as GameDay, PlayHQ, Basketball Connect, LMP, etc.).
Please check whether you may have registered using a different email — such as a parent’s, school, work, coach, or manager’s email as your games may be linked to that account instead.
If this is the case, you can update your email in your Player Portal.
See: How to update your email address
2. You were not checked into the game (or not on the roster)
Glory League links players to games through the official scoring app.
If you:
- were not checked into the game, or
- are not listed on the team roster
You’ll need to contact your association so they can correct this in their competition system. Once updated, your games will appear in Glory League after the next recorded match.
3. The court does not have a Glory League camera
Not all courts have cameras installed. You can check the venue map to confirm whether Glory League cameras are available on the court you played on.
4. The game was not scored using the official scoring app
Games must be scored digitally for video to be recorded. If a paper scoresheet was used, the game video will not be available, as cameras are activated via the scoring system.
Still not resolved?
If your game was played more than 24 hours ago and none of the above applies, please contact our support team.
