Where is My Game Video?
If your game has not appeared in your Player Portal within 24 hours, please see the chart above to see whether you should notify our support team of an issue.
Before sending a message please check the Venue Status Page for any noted major outages at venues.
If your game is missing and the game you played was not at a venue listed on the Status page please fill in the Missing Game form to lodge a ticket with support.
Please note that sending a message through general support channels instead of the Missing Game form will take longer for resolution.
