Where is my game video?
Most games are available in your Player Portal within 24 hours of being played.
If your game hasn’t appeared after 24 hours, check the scenarios below before submitting a request.
1. Your game is processing
Sometimes your game has been successfully submitted and is still uploading and encoding. When this happens, you’ll see a grey tile in your Player Portal with the message:
Sorry, this video is processing.
This means your game has been received and is on its way.
Once processing is complete, the full game video and highlights will become available. This is usually complete within 24 hours.
2. Your game is not showing at all
If you cannot see the game listed in your Player Portal, it usually means the game was not submitted after being scored.
This can occasionally happen if the scorebench forgets to submit the game.
You can check this by:
- Looking at your competition fixtures and confirming whether the game score has been published.
If the score is not available, please contact your organisation administrator for support.
Still missing after 24 hours?
If you've checked the information above and your game is still missing after 24 hours, please complete the Missing Game Form so our support team can investigate.
Submit a missing game request
